Returns & Exchanges

PURCHASE RISK FREE WITH FREE RETURNS!

You can return your purchase of all unused and unopened products within 30 days after delivery. Simply send it back to us for a complete refund or store credit of the purchase.  If you pay shipping costs to return your item, we will refund you for that cost too. 
 
Due to the nature of the devices that we sell, we cannot accept returns of any opened and/or used products (for hygienic reasons). We highly recommend carefully researching the product you wish to purchase prior to ordering. If you would like any additional information about a product before making a purchase, please contact us; Our team is a very very friendly, experienced and knowledgeable about our product line and have no problems pointing you in the right direction when it comes to vaporizer choices.
 
Order Cancellations: For items that have not been labelled as fulfilled or shipped (in most cases) we can cancel your order for you. Contact us immediately if you wish to cancel. If we have already fulfilled or shipped your item, unfortunately it may be too late. We offer Free Returns* provided you contact us so we can provide you return instructions including an RMA number to ship their package back.
 
 

ORDERS RETURNED WITHIN 30 DAYS OF DELIVERY

Before you ship your product(s) back, Ship it to the return address. Please first contact us to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box.
All items purchased from our listings must meet the following requirements to be eligible for a refund/exchange:
  • Item must be in original, brand new condition.
  • Item(s) must be shipped back within 30 days of the original delivery date.
  • Return must include a Return Merchandise Authorization (RMA) number which can be acquired by email.
  • Buyer must understand and agree to pay for all shipping costs associated with returning the item(s).
  • In the case that the unit is found to be non-brand new condition – the buyer must understand and agree to a 40% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 40%. This includes parts and/or accessories.
  • If the item is defective upon delivery, we can only entertain requests made within 48 hours of delivery due to the nature of the items below:                       
                 – Tanks
                 – E-liquids
                 – Chargers
                 – Batteries
                 – Coils
                 – RDA/RDTA Style systems

ORDERS RETURNED AFTER 30 DAYS

Products are not eligible for return or exchange after thirty (30) days.
 

REFUNDS CREDIT FOR UNOPENED AND UNUSED ITEMS

FAQ:
Q: What does “FREE RETURNS” mean?
A: Unlike other popular vaporizer stores, purchases made with DaSmokey.com are not subject to any restocking fee! In order to do this, make sure you contact us first so we can give you our return address and an RMA number so you can ship the package back.
Q: When will I receive my refund?
A: Please allow 14-21 business days once your items have been delivered to our specified return address. Once you have received your refund notification email, please allow 5-10 business days (depending on your bank) for our credit card processors to add the funds back into your account.
Q: How do I know I received my refund?
A: When a refund is authorized by one of our sales directors you will receive a refund authorization email. Please allow 7-14 business days for us to process this.
Q: How do I get a partial refund?
A: Contact us for any issues that may warrant a partial refund. We are only able to send partial refunds one day after your transaction has settled.
Q: Can I return a used item?
A: Due to the nature of the devices that we sell, we cannot accept returns of any used and opened products (for hygienic reasons). Due to this we highly recommend carefully researching the product you wish to purchase prior to ordering.
 

NOTICE

DaSmokey LLC reserves the right to amend this Return Policy at any time by posting the amended terms on this page. DeSmokey LLC and its affiliates reserve the right to refuse a return or exchange for any reason, and may request additional information as a condition of a return or exchange. 

 

We strive to keep our customers 100% satisfied. We appreciate your agreement to our terms during purchase. 
 
More Questions? Contact us via email.
MINIMUM PURCHASE OF 5 VAPES FOR EACH ORDER. FREE SHIPPING ALL ORDERS OVER $199
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